Our Terms, Conditions & Rules

By using our services, you accept our Terms, Conditions & Rules.

Definitions
1. Customer – means any natural or legal entity using the services of the Contractor, having the right to place an order for the Contractor’s services/works, as well as having access to the Property (place, building, structure, premises, territory) in which the Contractor provides its cleaning services/works.
2. The Contractor is “KEY4U Ltd.”, abbreviated as “K4U”, (Company Number 15091815), which has a registration office in England and Wales.
3. Parties – means the Customer and the Contractor, in accordance with the above definitions.
4. Services/Work – means any cleaning services/works provided by the Contractor, the list of which may be periodically changed (added).
5. Property – means the place, building, structure, premises, territory where the Contractor provides its cleaning services/works.
6. Contract – oral or written agreement of the Parties on the provision of services/works by the Contractor, and the oral agreement will be a telephone call, oral order, or any other unambiguous request of the Customer for the commissioning of the Contractor’s services/works.
7. Act of acceptance of services/works performed – means the express consent of the Customer to accept and pay for the services/works provided by the Contractor. At the same time, the fact of payment by the Customer means full agreement with the quality and timeliness of the services provided, and the absence of any Claims against the Contractor.
8. Claim – means the Customer’s disagreement with the quality (time, cost, etc.) of the Contractor’s services/works provided. The claim may be expressed both orally and in writing, duly drawn up and sent to the Contractor’s e-mail address no later than 24 hours from the date of completion of the services/works.
9. Authorized representatives of the Customer – means any natural or legal person who has sufficient authority to place an order for the Contractor’s services/works, as well as to make payment.
10. Authorized representatives of the Contractor – means any representative (employee) of the Contractor providing cleaning services/works, as well as providing an invoice for payment for the services rendered.
11. Day/days – means calendar day/days.
12. Working day – means a day (other than a Saturday or Sunday) on which banks are open for general business in the City of London.
13. Price of services/works – means the total price of services or works rendered by the Contractor, including all possible additional costs incurred by the Contractor during the execution of the order such as but not limited to the parking of equipped vehicles, the use of special detergents or tools, the use of lifting (high-altitude) mechanisms/machines, lighting devices, etc.
Services/Works
1. The Contractor provides a wide range of services/works for the cleaning (external washing) of windows, window frames, pressure cleaning of storm drainage systems, maintenance (cleaning/washing) of tile roofs (awnings, canopies, etc.), pressure cleaning of pavement and tile entrance and facade areas, stone fences (fences, railings), washing of road signs, commercial signage, outdoor advertising structures, etc.
2. The Contractor provides services/works in external cleaning and surface washing in the daytime, at a height of up to 12 m.
  If necessary (at the request of the Customer), the Contractor may also provide services in the dark with the use of artificial lighting, as well as at altitudes other than those specified in this paragraph with the use of lifting devices and mechanisms. These types of services are charged and evaluated by the Contractor separately and agreed upon with the Customer on a case-by-case basis.
3. The Contractor reserves the right, depending on the season of the year or for other reasons, to periodically change (add/exclude) certain types of services/works.
4. All services/works are carried out by the Contractor in the daytime under appropriate weather conditions. In case of heavy rain (snowfall), the Contractor may postpone the date of order fulfilment to the next day or any other time, having previously agreed on such a change in the work schedule with the Customer.
5. At the request of the Customer, services/works can be performed at night in the absence of objections from the neighbours of the premises (buildings or structures).
6. Light rain is not a reason for the cancellation of services/works, and the Contractor guarantees a consistently high quality of work under these conditions.
7. The service provided by the Contractor (washing windows/window surfaces) does NOT include the removal of various self-adhesive plastic (acrylic) films, stickers, etc. or paint inscriptions (graffiti) from the window/glass surface.
8. The Contractor reserves the right to use a particular technology to achieve maximum effect and obtain the best result in window cleaning.
Customer’s Responsibility
1. The Customer confirms that they have the right to place an order for the Contractor’s services/works, as well as have access to the Property (place, building, structure, premises, territory) where the Contractor will be requested to provide services/works.
2. Before placing an order for services/works, the Customer is obliged to familiarize themselves with the provisions of “Our Terms, Conditions & Rules” specified on this site and publicly available. Placing an order for services/works is considered acceptance of the terms and conditions specified by the Contractor.
3. The Customer is obliged to specify the exact postal address of the Property, agree on the time (time interval) of commencement of work, provide a contact person directly at the Property, as well as provide the Contractor with access (entrance, passage) to the Property.
4. The Parties agree that an SMS message sent by the Customer to the contact (advertising) phone number of the Contractor or an e-mail to his address, indicating the postal address of the Property and the time of commencement of work is considered to be an order placed.
5. The Customer agrees to independently remove (move) all obstacles (belts, garden furniture, flower pots, garbage containers, etc.) that may be an obstacle for the Contractor in the performance of services/works.
6. The Customer (authorized representative of the Customer) is obliged to accept the services/works performed by the Contractor and pay for them, provided that the Contractor has rendered the services/works in accordance with the terms of the arrangement and the Customer does not wish to issue any Claims.
7. The Customer understands and agrees that the Contractor reserves the time of work in its schedule in advance and cannot cancel the order on the day of work. Thus, in case of cancellation of services/works by the Customer less than 24 hours before their start time, the Customer is obliged to pay a penalty to the Contractor in the amount of the minimum order value of £45.
8. The Customer is familiarized with and agrees with the fact that the Contractor does not provide services for washing one window only. The minimum order value is £45.
9. The Customer has the right to cancel the order without paying a penalty if such cancellation is made more than 24 hours before the start of work. Cancellation of the order can be made by phone 077 3000 6111, by SMS or by e-mail message sent in writing to the e-mail address: clean@k4u.uk.
Contractor’s liability
1. The Contractor undertakes to ensure the quality of its services/works specified in paragraph 2.1. of “Our Terms, Conditions & Rules”, to use appropriate technologies and to provide the services/works in a timely manner.
2. The Contractor reserves the right to change “Our Terms, Conditions & Rules” at any time, without any additional written or oral notices (notifications).
3. Depending on the degree of contamination or amount of dirt, dust or grime on the windows in a particular Property, the Contractor reserves the right to independently choose the technology for its washing.
4. In the case of a special (non-standard) order of services/works, the Contractor has the right to resort to the help of a Subcontractor, while the Contractor is still fully responsible for the primary order and its execution. The invoice for the services/works performed will be issued on behalf of the Contractor.
5. If, upon arrival at the Property, the Contractor discovers that the ordered work/service cannot be performed by its own staff or by its Subcontractors, the Contractor reserves the right to refuse to perform such work without charging any payment from the Customer.
6. If, upon arrival at the Property, the Contractor finds that some of the rear windows can only be accessed by entering and passing through the building, and if such entry by the Contractor to carry its technological equipment through the internal premises is restricted, the washing of such windows shall require a separate agreement between the Parties.
7. The Contractor always endeavours to provide high-quality services in a timely manner. However, due to dense road traffic, the arrival of its representatives to the Property may be delayed which is not a basis for Claims.
8. The standard Price of services/works does not include post-construction, post-renovation or post-repair cleaning services of Properties where windows may have been contaminated by construction dirt, fine white dust, glue, etc. If the Customer requires post-construction, post-renovation or post-repair window cleaning services, the conditions must be clearly specified and agreed upon with the Contractor in advance. Depending on the complexity of works requested, the Contractor reserves the right to refuse such work without charging any payment from the Customer.
9. The Contractor undertakes to maintain confidentiality regarding the information (data, addresses, telephone numbers, access codes, etc.) received from the Customer. This information is not transferrable to third parties and may not be used in any way other than that specified in the order for the provision of services/works.
10. To control the quality of services/works (feedback, requests, disputes or investigations), the Contractor may take videos/photographs, having previously obtained permission for such actions from the Customer.
11. The Contractor declares and warrants that it owns all intellectual property rights to this website, its logo and its variations, as well as to all materials (graphics, texts, photos, etc.) posted on it. Any use of any information published on the Contractor’s website is conditional upon providing a link to this website. All information posted on our website is copyrighted and protected by the Copyright Act, as well as other laws and treaties established around the world.
Terms of payment
1. In case of no Claims from the Customer for the received services/works, the latter undertakes to pay for them within 3 (three) banking days in case of an agreement for the provision of services/works on a regular basis.
2. Payment for performed services/works can be made in any form (bank transfer, credit/debit card, cash, etc.) not prohibited by law.
3. The provision of a one-time service requires advance payment or settlement with the Contractor’s representative immediately after the completion of the work, before they leave the Property.
4. In the event that the Customer has not cancelled the order in a timely manner (24 hours before its start), and the Contractor has arrived at the Property, access to which is found to be limited or impossible (for any reason), the Customer is obliged to pay a penalty to the Contractor in the amount equal to the minimum order value of £45.
Damages
1. The Contractor is not responsible for any possible damages related to the performance of services/works, if such damage (such as leaks) became possible due to defects in the Customer’s Property (loose-fitting windows/doors, old worn-out window/door seals, worn hinges, rotting frames, flaky frame paint, faulty drain/drainage holes, gutters or drains, etc.).
2. The Customer has the right to independently verify the safety of the brushes, sponges and other tools used by the Contractor and to check that they are made of special soft materials without the use of metal or abrasive pile, eliminating the possibility of damage to the glass (scratching, etc.).
3. If the Customer insists that the Contractor has scratched the glass during the performance of the work, the Contractor will provide the Customer with a brush for demonstration and, if the Customer is unable to apply similar scratches with this brush, the Customer will be obliged to compensate the Contractor for unreasonable claims and the cost of its representatives travelling to and attending the Property. The amount of compensation in this case will be the minimum order value of £45.
4. If the damaged (scratched) glass is the result of the Contractor’s use of a low-quality, abrasive brush, the Contractor undertakes to replace the window at its own expense.
Quality assurance
1. After the Contractor performs the services/works, its representatives will provide the Customer or its authorised representative with their business card which is a guarantee of the quality of the work performed.
2. All work performed by the Contractor is covered by a 24-hour warranty.
3. If the Customer or their representative express dissatisfaction with the quality of the work performed and this Claim is justified, the Contractor will perform the services/works again free of charge.
4. If, after the arrival of the Contractor’s representatives, it is discovered that the Claim is unfounded, and contamination is found on the inner surface of the glass or inside the glass unit and is not the Contractor’s fault, the Customer undertakes to pay for the Contractor’s attendance to the Property in the amount of the minimum order value of £45.
Force majeure
1. If either Party is unable to perform any of its obligations at the agreed time as a result of unforeseen circumstances beyond the reasonable control of the Parties (force majeure), the Party delaying the fulfilment of its obligations shall be exempt from liability for non-fulfilment of its obligations until such unforeseen circumstances are resolved.
2. Force majeure circumstances include but are not limited to: natural disasters, military actions, riots, fires, explosions, floods, snow drifts, epidemics, government bans, strikes or other labour conflicts that significantly slow down or stop the functioning of urban infrastructure.
3. Neither Party shall make claims against the other Party due to force majeure events.
4. The Party that delayed the fulfilment of its obligations due to a force majeure event shall be allowed to postpone such fulfilment until the force majeure event is resolved.
Applicable law
1. “Our Terms, Conditions & Rules” are governed by the Laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.

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